Refund Policy

Transparent and straightforward refund provisions for your assurance

Introduction

[At MintBrushHouse, we recognize that situations may arise, prompting the need for a clear refund policy. This document delineates the specific scenarios under which you may request a refund for our yacht rental services.

Become familiar with this policy before booking. By confirming a yacht reservation at MintBrushHouse, you are consenting to the refund conditions outlined here.

Standard Cancellation and Refund Timeline

Over 72 Hours Before Charter

100% Refund

Qualified for: Complete refund minus any transaction fees

Refund Period: Approximately 5-7 business days

Transaction Charge: €50 for card payments

Requirements: Cancellation must be communicated through email or telephone

Between 24 and 72 Hours Prior to Charter

50% Refund

Qualified for: The return of half the total charter expense

Refund Period: Around 7-10 business days

Transaction Charge: €25 subtracted from the refund total

Requirements: A valid reason is necessary; administrative charges applicable

Less than 24 Hours Prior to Charter

No Refund

Qualified for: No possibility of a refund

Exception: Emergency scenarios could be taken into account

Alternative: Consideration for charter credit at the decision of management

Requirements: Required supporting documentation for emergencies

Cancellations Due to Adverse Weather

Weather Protection Guarantee

Prioritizing safety, if our captain deems weather conditions unsafe for sailing, we extend the following options:

  • Complete Refund: If rescheduling is not an option, a full refund will be offered
  • Charter Rescheduling: Transfer your booking to an available date at no extra cost
  • Charter Voucher: You can obtain a voucher valid for one year from the initial charter date

Evaluating Weather Conditions

The systematic review of weather includes:

  • Detailed wind speed and orientation analysis
  • Assessment of wave size and oceanic state
  • Visibility and rainfall projections
  • Official marine forecasts, advisories, and warnings
  • A thorough safety assessment from our experienced captain

Decision-Promptness: Determinations regarding weather cancellations are made at least 4 hours before the charter's intended start.

Medical Emergency Refund Guidelines

Exceptional Circumstances

In the face of unexpected medical emergencies, we offer the possibility of a refund under these circumstances:

  • Acute illness or injury that necessitates hospital care
  • Death within the immediate family
  • Unanticipated military deployment or reassignments
  • Summons for jury service or court appearances
  • Natural disasters impeding travel

Documentation Stipulations

To process an emergency refund, the following documents are deemed necessary:

  • Evidence of medical treatment or a hospital statement
  • Deceased individual's death certification, if applicable
  • Authorized military dispatches
  • Official court summons or jury duty confirmation
  • Government travel advisories or declarations of emergency

Processing: We handle refunds for emergencies within 3-5 working days subsequent to obtaining the required proof.

Refunds Related to Operational Interruptions

Vessel Malfunction

In the event your designated yacht encounters an irreparable technical fault:

  • Replacement Vessel: We endeavor to supply a comparable alternative boat
  • Complete Refund: Granted when no appropriate substitute is present
  • Partial Refund: Provided if the alternate yacht's pricing differs
  • Compensatory Measure: Additional recompense may be considered for inconveniences experienced

Unavailability of Personnel

On the rare occasion that we cannot provide certified crew:

  • Efforts will be made to find alternate personnel promptly
  • Complete refund provided if the charter is unable to proceed
  • Opportunity for rescheduling without any added costs

Refund Disbursement Process

Reimbursement Method

Refund disbursements occur through the original payment channel utilized for the booking:

  • Credit Cards: Processed within 5-7 working days
  • Bank Wires: Clear within 7-10 working days
  • Cash/Check: Returned within 3-5 working days

Transaction Charges

Card Payment Fee

For card-based cancellation, a €50 charge applies if canceled more than 72 hours beforehand

Bank Wire Reimbursement Charge

For all refunds via bank wire, a €25 fee is deducted

International Transaction Fee

Transactions abroad may be subject to additional fees

Policy Regarding Charter Vouchers

Occasions for Offering Vouchers

In certain cases, we may issue vouchers as an alternative to refunds:

  • Late request for cancellations (shorter than 24 hours notice)
  • Weather-related cancellations
  • Noncompulsory rescheduling by the customer
  • Operational difficulties

Conditions for Voucher Use

  • Validity Duration: Good for one year from the date of issuance
  • Transferrable: The voucher cannot be passed on to others
  • Value: Corresponds to the total value of the charter without any transaction fees
  • Redemption: Applicable to any open charter booking
  • Expiry Extension: There will be no extensions past the 12-month limit

Refund for Incomplete Services

Disruptions in Service

If your yacht trip is disrupted or shortened due to our oversight:

  • A refund proportionate to the unutilized period
  • Credit valid for a future charter of equal worth
  • Complimentary amenities or service upgrades as compensation

Guest-Initiated Interruptions

If a charter terminates prematurely due to behavior or safety breaches by guests:

  • There will be no refund for the remaining time
  • The full charter fee remains chargeable
  • Extra fees may be incurred

Procedure for Dispute Mediation

If you take issue with a refund determination, you are at liberty to:

  • Request a reevaluation by our senior management
  • Offer further proof or explanatory details
  • Seek third-party intervention from consumer support groups
  • Assert your rights through judicial channels as per governing laws

Guidance for Refund Applications

Phase 1: Initiating Contact

File your application for a refund via:

Phase 2: Submitting Details

Provide the ensuing particulars in your application:

  • Your booking reference code
  • Scheduled date and time for the charter
  • The basis for the cancellation
  • Any relevant supporting documents (if applicable)
  • Your preference for the mode of refund

Phase 3: Consideration and Execution

Upon receipt, we will promptly acknowledge your request within a day, evaluate the details based on our guidelines, deliver a verdict within two days, and execute approved reimbursements in the stipulated time frames.

Pertinent Observations

  • Each refund application needs to be formally documented
  • Refunds will be dispensed in € regardless of the currency used for payment
  • We strongly suggest acquiring travel insurance
  • This document is amendable given a notice period of 30 days
  • Refunds will be adjusted for any pertinent taxes and regulations

Contact Details

For inquiries regarding our refund procedures or to put forward a request:

Refund Department
MintBrushHouse Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Telephone: +49 40 1234 5678
Email: [email protected]
Office Hours: Monday through Friday, from 9:00 AM till 5:00 PM

Last Updated: July 17, 2025

We have formulated this refund policy to ensure clarity and fairness. We encourage you to scrutinize these provisions closely before confirming your booking and to get in touch with us for any clarifications.